Manor Villages Covid-19:
What is coronavirus (Covid-19)?
COVID-19 is an infectious disease caused by a newly discovered coronavirus.
Most people infected with the COVID-19 virus will experience a mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems are more likely to develop a serious illness.
To view the latest government guidelines regarding covid-19, please click here.
What are we doing at Manor Villages?
Here at Manor Villages we are mindful that students, parents and universities rely on us for the well-being and safety of students residing in our accommodation.
We want to offer every assurance that we are taking appropriate measures to ensure that we can deliver as many of our services effectively, whilst also protecting our employees and their families.
Once you move into your new flat, please be aware that your new flatmates will become your new ‘household’ and as such, if anyone shows signs of COVID-19, you would be expected to self-isolate as a whole flat.
Please see below a list of changes that we have implemented as advised by the government:
Hand Sanitiser: We have set up hand sanitising stations within each accommodation block to prevent the spread of COVID-19.
PPE: We are providing all staff at Manor Villages with the necessary PPE to ensure everyone’s safety. We will also be offering students face masks upon request to ensure that they feel safe and comfortable.
Cleaning: Our cleaners are cleaning and sanitising all communal areas, including entrances, stair wells, lifts and hallways several times throughout the day to minimise the risk of spreading COVID-19.
We are implementing these measures to keep everyone safe, however please understand that you are responsible for your own safety inside your flat. Therefore, we ask that you please be mindful when living in shared flats to follow the government guidelines and implement social distancing measures where possible by washing your hands, maintaining high cleaning standards and self-isolating as a flat if you begin to show symptoms.
If you have any concerns with your flatmates surrounding COVID-19, please feel encouraged to speak to our reception team - we are here to help!
MENTAL HEALTH:
The past few months may have impacted your mental health. We want you to know that our team are trained in providing mental well-being support, and we are always happy to help with anything! Please don’t hesitate to reach out, whether in the office or over the phone.
Please see below some resources for your mental well-being during the coronavirus pandemic:
https://www.ntu.ac.uk/studenthub/student-help-advice-and-services/health-and-wellbeing
https://www.rehab4addiction.co.uk/coronavirus/mental-health-coronavirus
NEW BOOKINGS 23/24:
We are pleased to say that the booking process is now open for September 2023 and that we are still taking bookings through all channels, e.g. direct (book through our website) partner agencies and university nominations.
Tel: 0115 978 4012
Email: Info@manorvillages.co.uk
Changes to our Operations - 23/24 Academic Year:
We want to provide transparency and share with you the measures we are taking in order to keep everyone safe and reduce any further risk of spreading the virus.
We would like to re-assure all students and employees that Manor Villages will still be operating as normal, however we will be altering the process of some of our on-site services in order to abide by the government’s social distancing advice.
Parcels:
We will now be accepting parcels into reception again, and will let you know if this changes.
We still advise the following:
Please provide your flat details on all deliveries. E.g. ‘Flat 4 Morel House’.
Ensure that you have provided the courier with your full British phone number..
If you are expecting a parcel, follow the tracking and keep your phone to hand.
You can still Order your deliveries through Collect+ and collect parcels from local supermarkets.
Please ensure you have your ID with you when you come to collect your parcel from reception.
Printing is only available between 9.30am and 4.30pm.
On-site Maintenance:
Please report any maintenance issues to us via phone or email until further notice: Fix@manorvillages.co.uk
Our maintenance team will be available to attend all urgent repairs. However, if we do visit your flat to complete some work, we may ask you to vacate the room into the kitchen or into your bedroom whilst the work is carried out. Please respect this for us to help resolve your issue.
24 Hour Security:
Our security team will be operating as normal. During office hours, our team will be based in reception to ensure your safety. Outside of these hours, our partners at Magpie Security will be here on-site to ensure that you have support 24/7.
For any emergencies outside of our office hours, please call 07791542659 to get in touch with our security team. Please note that for non-emergency issues such as lock-outs and lost keys, charges will apply. Please refer to your welcome pack for details of these charges.
Reception:
Manor Villages reception will now be open as normal Monday to Friday from 9am to 5pm . As an alternative, we ask that non-urgent queries to be made via email or phone. If you have an urgent query or would like to speak to one of our team members please pop down to the office. If you do not have a face mask and would like one we can provide you with one!
Tel: 0115 978 4012
Email: Info@manorvillages.co.uk
Etiquette:
Although we can appreciate that we are going through difficult times, we ask that you please respect our business policy. We will not tolerate abusive language, threats, and other means of bullying through any of our communication channels.
Please note that we update this page regularly in line with new information. Please refer to this page for any changes to our policy, as we are now prioritising the support and safety of the students that are still in residence with us whilst looking forwardto meeting all our new students in september.